- International billing and shipping addresses must be the same.
- Customers are fully responsible for all duties and taxes imposed by their country for the purchase of our item. Please note that these fees are to be paid by you to your local government agencies and can be significant. The customer is responsible for checking with his/her local government officials for specific rates. Please contact your local government agencies with questions about duty and taxes imposed by your country.
- We are required to complete a customs declaration with the value of the item purchased. We cannot legally declare an item as a gift.
- If an item is to be returned, specific return instructions must be followed. In the unlikely event that our company incurs a duty, tax or other fee upon receipt of the return, this fee will be deducted from the customer's refund. Please note that we typically do not incur fees upon the return of a purchase and our return instructions should mitigate the possibility of any fee being imposed.
- If an item is refused (not accepted at the time of delivery) or undeliverable, any non-paid duties, taxes and other fees incurred when our package entered your country will be deducted from your refund. We are charged for these items when a package is refused by the customer and returned to us.
- International shipping charges are $30 to Canada and Mexico and $40 to all other countries . If you inadvertently select the incorrect shipping method, we will select the correct method for you and adjust your order total accordingly.
- We only ship to those countries listed on our shipping drop down menu on our order checkout form. While shipments are sent by UPS Expedited Air, shipments generally take 3 or more days due to customs clearance. Due to our substantially discounted shipping rates, we do not reimburse shipping charges if a shipment is not delivered in a timely fashion.
- The customer must provide the name of their credit card company bank and the customer service phone number printed on the back of their card for direct verification of the name, address and billing phone number provided.
- If you order your ring without ring sizing, we still will size your ring for free within one month, however, our normal international shipping charges ($30 to Canada and Mexico and $40 to all other countries) will apply.
- Customers are responsible for all fees related to a package which is not delivered or deliverable for any reason. This includes actual shipping costs and any associated taxes, duties, penalties or fees which are charged to our company.
Billing Note: Your order is billed in US dollars. The amount that you are charged in you local currency is determined by your credit card company at the exchange rate that they determine. Please note that we do not have control over the rate that they give and that their exchange rate may differ from current market rates.