Online security is of paramount importance when purchasing items on the internet. When you place an order, a secure direct link is made between your computer and a secure e-commerce server with the highest level of internet security available today (128 or 256 bit encryption depending on your computer configuration). You can be assured that your personal data will not be viewed, intercepted, manipulated, or obtained by unauthorized parties. Actual credit card processing is performed through PayPal, an industry leader in e-commerce security and secure credit card processing. The MySapphireSource.com website is secured by Comodo Security Solutions, Inc (hover over logo above to view status). In addition, MySapphireSource.com is certified daily by Trust Guard to pass the FBI/SANS Internet Security Test. The "live" Trust Guard Secure mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB. No personal information whatsoever is ever rented or sold to other parties. You will never receive unsolicited e-mails (SPAM) or telemarketing calls as a result of any transaction with our company.
We accept many payment options including VISA, MasterCard, American Express, Discover, PayPal™, and Amazon Payments™.
For standard orders (i.e., non-layaway, non-special, non-custom) by credit card, your credit card is billed upon receipt of order. Amazon or PayPal orders are also charged immediately by those parties. Only the non-refundable deposit is billed for those orders which specify that a deposit is due. The balance is due when the item is ready to ship for those orders.
An order is not considered accepted until we can successfully bill your credit card or we receive your Amazon or PayPal payment. Prior to this time, orders may be cancelled by us for any reason, including the sale of the item to another customer. Additionally, the item price is subject to change prior to final approval by Our company.
For non-standard orders (including orders with special payment arrangements but excluding standard layaway orders), payment in full must be made within 2 weeks of the agreed upon final payment date. After this time, prices may be subject to change or orders may be cancelled.
For layaway orders: See next section "Interest Free Layaway Policy".
- Online orders can be placed 24 hours a day though this website. You can be assured that your personal and billing information is completely secure. You will receive an order confirmation by email.
- Telephone orders are gladly accepted. Please call us toll free at Toll Free: 866-432-4936. This is a great option particularly if you have questions that you would like answered.
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Interest Free Layaway Policy
Many of our items are one-of-a-kind. Use an interest free layaway plan to grab the item before it sells out and lock in the current price- for up to a year! This is especially important with today's rapidly rising gold, platinum, diamond, gemstone and labor prices.
We have a variety of layaway options: 3 monthly payments, 6 monthly payments or 12 monthly payments. If you wish to place an online order with the layaway option, simply select the desired option at the bottom of the order checkout form and also check acceptance of the layaway policy.
- If payment is by credit card: If you are paying by credit card or debit card, your order total will be divided into equal monthly payments, to be billed automatically on the same day each month. If you have a special request for the billing date each month, please indicate that in the comments section of the order form. Otherwise, the payments will be billed on the same day of the month as the day the order is placed. Your purchase will be shipped once the final payment has been made.
- If payment is by check or money order: Please divide your order total by the term (3, 6, or 12) and write the check out to M&H Gems. Send monthly payments to the address below.
5256 S Mission Rd.
Bonsall, California 92003
If payments are not received within 15 days of the due date, the layaway will be cancelled.
Layaway Cancellation and Return Policy
- If you have a special circumstance in which a payment cannot be made, we will delay the payment one time for up to one month, but the payment must be made up the next month. If the payment policy is not met or you decide to cancel your layaway purchase, the non-refundable layaway amount will be retained (see below).
- For 3 monthly payment layaway plans, 10% of the original order total is non-refundable.
- For 6 monthly payment layaway plans, 20% of the original order total is non-refundable.
- For 12 monthly payment layaway plans, 30% of the original order total is non-refundable.
- If for some reason the layaway is not paid in full after the 12 payment period and the customer wishes to continue the layaway, we will extend the period for up to 6 months. Please note that the purchase and all payments become non-refundable at that time. The 6 month extension only applies where at least 50% of the purchase price has been paid.
Please note that these amounts are NOT in addition to any non-refundable amounts for ring sizing or non-refundable deposits for special orders. The higher of the layaway non-refundable amount, ring sizing non-refundable amounts, or any non-refundable amounts/deposits for special orders will be used in determining any layaway purchase refunds.
After your initial (first) payment, an automated email will be sent to the email address specified in your order each time your credit card is billed or if the charge is rejected. It is your responsibility to make sure that you are able to receive emails from us and to update your email address with us if it changes. If your cannot or are not receiving your monthly emails, you must notify us so that we can contact you with any problems in billing your credit card.
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Special Orders, Quotations, Pricing & Payment Policy
If you place a special order which has a non-refundable deposit, you may cancel the order without penalty within 24 hours of placing your order. If you need to cancel your order after that time, the non-refundable deposit will be retained. Changes to special orders may incur additional charges if work has already started on your piece.
If you email us for pricing for a special order, the quote we provide is subject to change at any time (due to fluctuations in gold, gemstone and diamond prices, for example). All quotes expire after 7 days from the date of issuance.
For special orders, a 10% to 100% non-refundable deposit is required upon ordering. The exact deposit will be provided with your custom quote or is listed with special order information on our website.
Special orders take 2 to 8 weeks to ship depending on their complexity. We will narrow the time frame down when we email your quote.
While we take every precaution to ensure that our quotes are accurate, it is possible that that we may make an honest mistake in our calculations or assessment of the tasks required to complete a job. In this case a revised quote may be provided. If a customer has already ordered prior to the quote revision, the customer has the option to cancel the order at this time with a 100% refund of any money paid. We reserve the right to cancel an order if the price has been miscalculated.
Unless specified otherwise, a non-refundable deposit is billed upon ordering with full payment due when the special order is completed and ready to ship. If payment is not received within one month of completion, your payment is considered "in default" and we reserve the right to cancel your order and retain your non-refundable deposit.
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Ring Sizing Information
We do not charge for having one of our rings sized before the ring is shipped to you. However, if you return the ring or cancel your order before shipment, a non-refundable amount, which is listed on the product page under the ring sizing selection, applies. You may cancel your order or sizing request without penalty within 24 hours of placing your order. After that time, you will be responsible for the non-refundable amount or ring sizing charge.
for ring sizing. If you need the ring more quickly than that, we can usually rush the sizing to meet your deadline or can ship the ring to you without sizing. You are then welcome to return the ring to us for free sizing within 30 days. The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit.
Ring sizing is done at no charge one time and return shipping is also free within the US (there is a $40 shipping charge for international orders).
If you require a resizing for a second time, there will be a charge for the sizing and return shipping.
For resizing of custom or special orders, there will be a charge for the sizing and return shipping.
If a custom or special ordered ring cannot be resized and must be remade, there may be a larger amount quoted for remanufacturing and return shipping.
For most of our rings, your local jeweler can easily size the rings up or down one size. We recommend that you send us the ring for sizing for greater size adjustments. All shipments to us must be insured for your protection. The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit.
Please note that rings altered by another jeweler (including sizing) cannot be returned and the 90 day repair warranty will be voided as we cannot be responsible for damage caused by other jewelers.
What if the ring size you need is not listed in the drop down menu on the product page?
We can size or remake most of our rings in almost any size. Click here for details.
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Conflict Free Diamond Guarantee
MySapphireSource, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry, in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds. Our company only purchases diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process.
All diamonds in our jewelry are warranted to be conflict free. If one of our suppliers was ever found to be in violation of that process, we would immediately sever that relationship. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade.
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90 Day Repair Warranty
All jewelry purchased from MySapphireSource is covered by our limited 90 day repair warranty. The 90 day warranty period begins the day you receive your original purchase.
Our 90 day repair warranty covers each item for defects in manufacturing or loosening of gemstones or diamonds. We will repair any defective item at no charge and also provide free return shipping as well (international orders will be charged $30 to Canada and Mexico and $40 to all other countries for shipping).
Diamond side stones up to 10 points in size, all semi-precious gemstone side stones, and semi-precious center stones of up to 1 carat in size are fully covered by our warranty in case of loss due to a manufacturing defect.
Please contact us for warranty issues. We will provide you with a return shipping address. All shipments to us must be insured for your protection. The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit.
Warranty coverage is based on the sole determination of Our company, and expressly excludes coverage for excessive wear and tear, poor care, abuse, loss or theft, or loss of a center stone (precious gemstone, diamond, or semi-precious gemstone over 1 carat). Repair or alterations (including ring sizing) performed by anyone other than Our company will void this warranty as we are not able to control nor guarantee the workmanship of another jeweler.
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We fully recognizes and respects our customer's desire and right to privacy. We are committed to protecting our customers' personal information. All orders are transmitted in an encrypted format and customer information is only used for order fulfillment and tracking purposes.
Personal data is only collected at the time of purchase, including credit card information. This data is entered by the customer or us onto a secure server owned and operated by a third party e-commerce company (ASecureCart) using the highest level SSL encryption available. This data is only accessed and used by our employees and will never be rented, exchanged, sold or otherwise divulged to a third party except in providing assistance to law enforcement. Personal information may be given to law enforcement agencies to aid in criminal investigations or support criminal prosecutions.
For your protection, customer data is only stored on a secure server with ASecureCart (our third-part e-commerce company) for approximately 90 days after which time it is automatically deleted. Credit card information is encrypted on this server so that it cannot be read in the event of a compromise. All information is then permanently deleted from this service and securely transferred to our private on-site password protected computer database. Our database is not connected to our website and maintained with firewall, password protection, and very limited access (only two computers may access our database at one time). In addition our database cannot be opened without the presence of a physical theft deterrent devise. Our customer database will never be rented, exchanged or sold to anyone- ever.
Our web servers collect the domain names, not the e-mail addresses, of visitors. In general, we gather information about users of the Site collectively in order to determine, for example, which areas users access more frequently. This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of this Site.
What information do we collect?
We collect information from you when you place an order.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit a request or place an order.
These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
>Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act Compliance
>We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
>This policy was last modified on 04/09/2010
5256 S. Mission Road Suite 703-27
Bonsall, CA 92003
Federal Trade Commision Fair
California Online Privacy Protection Act
Children's Online Privacy Protection Act
Controlling the Assault of Non-Solicited Pornography and Marketing Act
If at anytime you have a cause that needs to be disputed please fill out the Trust Guard Dispute Resolution form.
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We are very proud to bring you the lowest jewelry prices anywhere - lower than all other internet sites, jewelry marts and retail jewelers. While we take every precaution to ensure that our prices are accurate, it is possible that programming errors may exist on our website or that individuals (i.e., hackers) may alter the prices on our site or submit fraudulent orders. We reserve the right to reject orders in which the price was not as intended.
If an item which we are not planning to restock, or planning to restock at a higher price due to increased manufacturing costs, is ordered, the order will be cancelled and the buyer notified by email.
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In the event that our package send to you is lost in transit, delivered damaged or without its contents, or not received by the customer, it is our policy to replace the item(s) or refund the customer at our discretion. Replacement or refund will occur once all necessary investigations by us, our insurance and/or shipping companies have been completed. Please know that these investigations can take a significant amount of time and may result in criminal charges when necessary.
Customer's are responsible for any loss and/or damage when they ship an item to us. For the customer's protection, we require that all packages are insured.
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ATTENTION: PLEASE READ ALL THESE PROVISIONS ("TERMS") CAREFULLY BEFORE USING THIS WEB SITE. USING THIS WEB SITE INDICATES YOUR AGREEMENT AND ACCEPTANCE OF THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEB SITE OR DOWNLOAD MATERIALS FROM THIS SITE.
Under no circumstances shall the operator of this website be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. Our company assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials from the site.
The Site and its Use
The Site contains information and materials, including but not limited to, text, software, photos, video, graphics and audio, (collectively "Materials") which are derived in whole or in part from information and materials supplied by our company and other sources, and are protected by international copyright, trademark and other laws and the entire content of the Site is copyrighted as a collective work under the United States Copyright Laws. Our company owns the copyright in the overall selection, coordination, arrangement and enhancement of such content, and owns the rights in, or license to use, the individual components of such content. Materials may not be copied, reproduced, republished, modified, uploaded, posted, transmitted or distributed in any way or decompiled, reverse engineered or disassembled, including but not limited to the text, images, audio and/or video. The use of any such Materials on any other Web site is prohibited without the express written consent of Our company.
Refusal of Service
While we do not discriminate, we do reserve the right to refuse service or cancel orders to individuals where fraud or malintention is suspected.
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Disclaimer: These policies may be changed at any time without notice.
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