MySapphireSource would be pleased to assist you in creating that special piece you've been dreaming about. Whether you're looking to create a one of a kind custom design or would simply like to make a modification to one of our existing designs, the design process is fun and exciting. Just
e-mail or call us (Toll Free: 866-432-4936) with your request and we can send you a quote or will contact you for additional information.
Our custom designs are done using state-of-the-art design software and automated 3D printing of the waxes used for the final casting. Once the design has been established through an exchange of photos and correspondence, we then create the computer images of your piece. We will send them to you for review and approval. At this time, you will then have an opportunity to adjust the design so that it is just right. The entire process focuses on making sure you are comfortable with the design and excited about what will soon be a reality. You will never feel rushed or pressured during the design phase. Only after you have given your approval do we then print the wax model and create your one of kind design.
Special/Custom Order Pricing and Information
Due to fluctuations in gold, platinum, gemstone and diamond prices, quotes are subject to change at any time until an ordered is placed. All quotes expire after 7 days from the date of issuance unless stated otherwise when the quote is provided.
For special orders, a 10% to 100% non-refundable deposit is required at the time the order is placed. Unfortunately, this money cannot be refunded once the order is placed, even if the order is cancelled prior to shipping. The exact non-refundable deposit will be provided with your custom quote or is listed with special order information on our website.
Custom and Special orders generally take 2-4 weeks to ship. If a job requires the sourcing of a specialty gemstone (type, quality, size), the lead time may be longer. The exact lead time for your custom or special order project will be indicated with the quotation.
- The minimum charge for a custom order is $1000.
- Computer design fees typically range from $200 to $400 depending on the complexity of the design.
While we take every precaution to ensure that our quotes are accurate, it is possible that that we may make an honest mistake in our calculations or assessment of the tasks required to complete a job. In this case a revised quote may be provided. If a customer has already placed an order prior to the quote revision, the customer has the option to cancel the order at this time with a 100% refund of any money paid. MySapphireSource reserves the right to cancel an order if the price has been miscalculated.
- Unless specified otherwise, a non-refundable deposit is billed upon receipt of the customer's order and the remaining balance is due when the order is completed. Unless a payment plan is arranged in advance, if final payment is not received within one month of completion, your payment is considered "in default" and we reserve the right to cancel your order and retain your non-refundable deposit.