30 Day Return Policy
If for any reason you or your gift recipient are not completely satisfied with your purchase, you can return the purchase in its original condition for a full refund or exchange for 30 days
after delivery. It's that simple!
The Return Process
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Please contact us
at service@myjewelrysource.com or 1-866-432-4936 to let us know that you wish to return an item. We will
immediately provide you with a Return Merchandise Authorization (RMA) number which you must include with your item.
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Depending on your location, we will provide you with the appropriate return shipping address when you contact us.
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All items
must be returned in the original, undamaged condition with the tamper
resistant tag attached (if applicable) within 1 week of receiving the RMA
number. Items sold as a pair must be returned together (e.g., chains
and pendants). Items returned without the tamper resistant tag will not be accepted. Items which
are scratched or damaged will be subject to a repair fee. MyJewelrySource
cannot accept any
item which has been modified by another party for return.
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Packages
must be mailed to us within 1 week of receiving
your RMA Number by insured, priority mail or better. The customer is responsible for
return shipping costs and assumes all risks for loss or damage in transit.
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Items
returned without a RMA having been issued, items returned without the
original jewelry boxes, or items not postmarked within 7 days of receiving
the RMA number are subject to a $25 restocking fee. Items
returned post-marked after 14 days of receiving your RMA will not be accepted and returned. Goods shall not
be considered accepted for return until we have received, inspected and
approved the returned item at our place of business. You will be notified
by email when your return has been processed.
Refund Amount
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The amount
refunded will be the total price paid less any shipping upgrade fees, ring sizing restocking fees (for those who had us size your ring prior to shipment), and/or penalties (as described above), if applicable.
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For special
and custom orders, the non-refundable deposit cannot be refunded, even if
the order has been cancelled prior to shipping.
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All refunds
will be paid by check or a credit to your credit card at our discretion.
Lowest Price
Guarantee
- Buy with confidence! Never worry about paying too much.
MyJewelrySource has absolutely positively the lowest prices anywhere
online, including items On Sale at other online stores- we guarantee it.
- MyJewelrySource is the only place you need to shop for jewelry.
You can be 100% confident that you have received the best price
possible.
- If within 30 days of your purchase, you find a lower price on the
internet, we’ll happily issue you a MyJewelrySource credit, up to
$500 on any future purchases at MyJewelrySource.
Shipping Policy and Rates
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Orders placed by 2 pm PST will ship the Same or Next Business Day. All
items are in-stock unless otherwise specified.
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Ring Sizing: If ring sizing has been selected, please allow 1-2 weeks for shipment. Please remember that nearly all of our rings can be sized by your local jeweler or we
would be
happy to size your ring at a later date at the same price stated on the item detail page (generally free or $15).
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Overnight orders received after 2 pm on Friday will ship on the following Monday. Orders which ship on a Friday will not
be delivered until the following Monday unless a Saturday delivery is requested. To request a Saturday delivery, please write "Saturday delivery requested ($13)" in the "Comments" field of the
Order Checkout Form. An additional $13 will be billed to your credit card for Saturday delivery requests.
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US Shipping and Insurance Rates
All
packages are shipped insured from our facility in Southern California. International orders welcome.
| USPS Priority Mail |
Free |
| US Military APO/FPO |
Free |
| UPS Ground |
Free |
| UPS 2nd Day Air |
$6.50 |
| UPS Overnight |
$20.00 |
| |
|
| Alaska, Hawaii, Puerto Rico:
UPS 2nd Day Air |
$15.00 |
|
Alaska & Hawaii, Puerto Rico:
UPS Overnight |
$30.00 |
|
Canada: UPS Standard
(not available for order totals above $700) |
$10.00 |
|
Canada: UPS Express |
$40.00 |
|
International: UPS International Express |
$40.00 |
| |
|
|
Shipping Insurance: All Orders |
Free |
Payment Options
MyJewelrySource accepts VISA, MasterCard, American Express, Discover, PayPal, personal checks, cashiers checks and money orders. All
orders, regardless of the payment type can be processed through our automated Order Checkout Form.
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Telephone
orders are gladly accepted. This is a great option is you have questions
that you would like answered or if you have any concerns about internet
security, in general.
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FAX
orders are also accepted by completing the fax order form and faxing to
1-775-239-1146.
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Check or Money Order
payments can be mailed to MSS, 5256 South Mission Road, Suite 703-027,
Bonsall, CA 92003. Please allow 10 business days for
Personal Checks to clear prior to shipment of your order.
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After the order checkout
process is completed, you will receive an order confirmation e-mail.
Layaway Plan
MyJewelrySource now offers a 3-month interest
free layaway plan on orders over $300. This option can be selected on the
Order Checkout Form under "Payments". Longer term layaway plans are
available by special request.
If
payment is by credit card:
Your credit card will be billed in 3 equal monthly
installments and your purchase will be shipped once the final payment
has been made.
If
payment is by check or money order:
Please
divide your order total by 3 and send monthly payments to the address
below.
MSS
5256 South Mission Road, Suite 703-27
Bonsall, CA 92003
Layaway Cancellation Policy:
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All
cancelled layaway orders are subjected to an administrative and
processing charge of 10% of the original purchase amount.
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For custom
layaway plans greater than 3 months, all cancelled layaway orders are
subjected to an administrative and processing charge of 20% of the
original purchase amount.
Layaway Return Policy:
-
Our 30 day return policy with the additional fees
outlined below will take effect once you receive your purchase.
-
All returns of purchases
through layaway are subject to a 10% restocking fee.
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For custom
layaway plans greater than 3 months, a 20% restocking fee will apply.
Special Order Quotation & Pricing Policy
-
Due to fluctuations in
Gold, gemstone and diamond prices, quotes are valid for one month unless
another valid date is given in your emailed quote.
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For special orders, a
10% to 50% non-refundable deposit is required upon ordering. The exact
deposit will be provided with your custom quote or is listed with
special order information on our website.
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Special orders take 3 to 6 weeks to ship depending on their complexity.
We will narrow the time frame down when we send you our quote.
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While we take every precaution
to ensure that our quotes are accurate, it is possible that that we may
make an honest mistake in our calculations or assessment of the tasks
required to complete a job. In this case a revised quote may be
provided. If a customer has already ordered prior to the quote revision,
the customer has the option to cancel the order at this time with a 100%
refund of any money paid.
MyJewelrySource reserves the right to cancel an order if the price has been
miscalculated.
90 Day Repair Warranty
All jewelry purchased from MySapphireSource.com is covered by our limited 90 day repair warranty. The 90 day period begins the day
you receive your purchase.
Our warranty covers each item for defects in manufacturing only, based on the sole determination of MySapphireSource, and expressly
excludes coverage for excessive wear and tear, poor care, abuse, loss or theft, or loss of a center stone
(precious gemstone or diamond). Diamond side stones up to 10 points in
size, all semi-precious gemstone side stones, and semi-precious center
stones of up to 1 carat in size are covered by our warranty in case of
loss due to a manufacturing defect. Repair or alterations (including ring sizing) performed by anyone other than MySapphireSource will void this
warranty.
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Diamond
Quality Grading Policy
At MyJewelrySource, we inspect each piece for diamond uniformity within
the piece. We know that one "bad" diamond can detract from the
aesthetic appeal of a piece. Our diamonds are grated according to
industry standards as outlined on our
Diamond Quality
page. For each piece containing multiple diamonds, we list the range
of grades and measurements for color and clarity (e.g. G-H/SI1-SI2).
Privacy
Policy
Overview
MyJewelrySource fully
recognizes and respects our customer's desire and right to privacy. We are
committed to protecting our customers' personal information. All orders
are transmitted in an encrypted format and customer information is only used for
order fulfillment and tracking purposes.
Policy
Personal data is only collected at the time of purchase,
including credit card information. This data is entered by the customer or us onto a secure
server owned and operated by a third party e-commerce company using the
highest level SSL encryption. This
shopping cart company does not have access to the data entered. This data is only
accessed and used
by MyJewelrySource employees and will never be rented, exchanged, sold or otherwise
divulged to a third party except as required by law. Personal information may be given to law enforcement agencies as required by law during criminal investigations.
For your protection, customer data is stored on a secure server
with the third-part e-commerce company for approximately two months. Credit card information is encrypted on this server so that it cannot be read in the event of a compromise. All information is then permanently
deleted from this service and securely transferred to our private on-site
computer database. Our database is not connected to the internet or our website and maintained with firewall and password protection, and very limited access. Our customer database will never be
rented, exchanged or sold to anyone- ever.
Our web
servers collect the domain names, not the e-mail addresses, of visitors.
In general, we gather information about users of the Site collectively in
order to determine, for example, which areas users access more frequently.
This information helps us to determine what is most beneficial for our
users, and how we can continually create a better overall experience for
our users by improving the content of this Site.
Cookies
There is a technology called "cookies" which is an element of data that a
Web site can send to your browser which may then store on your system.
Cookies are mainly used by our site to "remember" the contents of your
shopping cart so that if your computer becomes disconnected your shopping
cart will be full when you return. You can set your browser to notify you
when you receive a cookie, giving the chance to decide whether to accept
it. We do not retain any individualized information as a result of our use
of cookies.
Web Site Links
Our web site may contain links to other Web sites. While MyJewelrySource
tries to link only to sites that share its high standards and respect for
privacy, we cannot take responsibility for the content or the privacy
practices employed by other sites or companies.
Shopping Cart
In an effort to discover programming problems and access customer jewelry tastes, we monitor our shopping cart which includes all items added to the shopping cart including those
items never actually purchased. Information, entered into the cart, excluding credit card information, is available for our review. On rare occasion, we may email a potential
customer whom it appears may have had a problem completing the required information to see if we can be of any assistance.
Pricing
Policy
We are very proud to bring you
what we feel are the lowest jewelry prices anywhere - lower than all other
internet sites, jewelry marts and retail jewelers. While we take
every precaution to ensure that our prices are accurate, it is possible
that programming errors may exist on our website or that individuals
(i.e., hackers) may alter the prices on our site or submit fraudulent
orders.
MyJewelrySource reserves the right to reject orders in which the price
was not as intended.
If an item
sells out in which we are not planning to restock, or planning to restock
at a higher price due to increased manufacturing costs, the order will be
cancelled and the buyer notified by email.
Only one
special offer or special discount may be applied to an item or group of
items purchased from our website at the same time. Special offers or
discounts may not be applied to special or custom orders, or sale priced
items.
Legal Notice
Under no
circumstances shall MyJewelrySource/M&H Gems be liable for any
indirect, special, incidental or consequential damages of any kind,
regardless of the form of action, whether in contract, tort (including
negligence), strict product liability or otherwise, even if we have been
advised of the possibility of such damages.
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Disclaimer: These policies may be changed at
any time without notice. |