Policies

• No Hassle Holiday Return Policy

• Free Shipping

• Lowest Price Guarantee

• No Sales Tax

• Same Day Shipping

• Payment Options

• Interest Free Layaway Plan

• Special Order Quotation and Pricing Policy

• 90 Day Repair Warranty

• Diamond Quality Grading Policy

• Privacy Policy

• Pricing Policy

• Legal Notice

• Disclaimer

30 Day Return Policy

If for any reason you or your gift recipient are not completely satisfied with your purchase, you can return the purchase in its original condition for a full refund or exchange for 30 days after delivery.  It's that simple!

    The Return Process

• Please contact us at service@myjewelrysource.com or 1-866-432-4936 to let us know that you wish to return an item.  We will immediately provide you with a Return Merchandise Authorization (RMA) number which you must include with your item.

• Depending on your location, we will provide you with the appropriate return shipping address when you contact us. 

• All items must be returned in the original, undamaged condition with the tamper resistant tag attached (if applicable) within 1 week of receiving the RMA number.  Items sold as a pair must be returned together (e.g., chains and pendants). Items returned without the tamper resistant tag will not be accepted.  Items which are scratched or damaged will be subject to a repair fee.  MyJewelrySource cannot accept any item which has been modified by another party for return.

• Packages must be mailed to us within 1 week of receiving your RMA Number by insured, priority mail or better.  The customer is responsible for return shipping costs and assumes all risks for loss or damage in transit.

• Items returned without a RMA having been issued, items returned without the original jewelry boxes, or items not postmarked within 7 days of receiving the RMA number are subject to a $25 restocking fee.  Items returned post-marked after 14 days of receiving your RMA will not be accepted and returned. Goods shall not be considered accepted for return until we have received, inspected and approved the returned item at our place of business. You will be notified by email when your return has been processed.

     Refund Amount

• The amount refunded will be the total price paid less any shipping upgrade fees, ring sizing restocking fees (for those who had us size your ring prior to shipment), and/or penalties (as described above), if applicable.

• For special and custom orders, the non-refundable deposit cannot be refunded, even if the order has been cancelled prior to shipping.

• All refunds will be paid by check or a credit to your credit card at our discretion.

Lowest Price Guarantee

• Buy with confidence!  Never worry about paying too much. MyJewelrySource has absolutely positively the lowest prices anywhere online, including items On Sale at other online stores- we guarantee it.

• MyJewelrySource is the only place you need to shop for jewelry. You can be 100% confident that you have received the best price possible.

• If within 30 days of your purchase, you find a lower price on the internet, we’ll happily issue you a MyJewelrySource credit, up to $500 on any future purchases at MyJewelrySource.

• Click here for complete details.

Shipping Policy and Rates

• Orders placed by 2 pm PST will ship the Same or Next Business Day.  All items are in-stock unless otherwise specified.

• Ring Sizing: If ring sizing has been selected, please allow 1-2 weeks for shipment. Please remember that nearly all of our rings can be sized by your local jeweler or we would be happy to size your ring at a later date at the same price stated on the item detail page (generally free or $15).

• Overnight orders received after 2 pm on Friday will ship on the following Monday.  Orders which ship on a Friday will not be delivered until the following Monday unless a Saturday delivery is requested.  To request a Saturday delivery, please write "Saturday delivery requested ($13)" in the "Comments" field of the Order Checkout Form. An additional $13 will be billed to your credit card for Saturday delivery requests.

• US Shipping and Insurance Rates

All packages are shipped insured from our facility in Southern California. International orders welcome.

• International Shipping Policy

Payment Options

MyJewelrySource accepts VISA, MasterCard, American Express, Discover, PayPal, personal checks, cashiers checks and money orders.  All orders, regardless of the payment type can be processed through our automated Order Checkout Form. 

• Telephone orders are gladly accepted. This is a great option is you have questions that you would like answered or if you have any concerns about internet security, in general. 

• FAX orders are also accepted by completing the fax order form and faxing to 1-775-239-1146.

• Check or Money Order payments can be mailed to MSS, 5256 South Mission Road, Suite 703-027, Bonsall, CA 92003.  Please allow 10 business days for Personal Checks to clear prior to shipment of your order. 

• After the order checkout process is completed, you will receive an order confirmation e-mail. 

Layaway Plan

MyJewelrySource now offers a 3-month interest free layaway plan on orders over $300. This option can be selected on the Order Checkout Form under "Payments". Longer term layaway plans are available by special request.

If payment is by credit card:

Your credit card will be billed in 3 equal monthly installments and your purchase will be shipped once the final payment has been made. 

 

If payment is by check or money order:

Please divide your order total by 3 and send monthly payments to the address below.

MSS

5256 South Mission Road, Suite 703-27

Bonsall, CA 92003

Layaway Cancellation Policy:

• All cancelled layaway orders are subjected to an administrative and processing charge of 10% of the original purchase amount.

• For custom layaway plans greater than 3 months, all cancelled layaway orders are subjected to an administrative and processing charge of 20% of the original purchase amount.

Layaway Return Policy:

• Our 30 day return policy with the additional fees outlined below will take effect once you receive your purchase.  

• All returns of purchases through layaway are subject to a 10% restocking fee.

• For custom layaway plans greater than 3 months, a 20% restocking fee will apply.

Special Order Quotation & Pricing Policy

• Due to fluctuations in Gold, gemstone and diamond prices, quotes are valid for one month unless another valid date is given in your emailed quote.

• For special orders, a 10% to 50% non-refundable deposit is required upon ordering. The exact deposit will be provided with your custom quote or is listed with special order information on our website.

• Special orders take 3 to 6 weeks to ship depending on their complexity. We will narrow the time frame down when we send you our quote.

• While we take every precaution to ensure that our quotes are accurate, it is possible that that we may make an honest mistake in our calculations or assessment of the tasks required to complete a job. In this case a revised quote may be provided. If a customer has already ordered prior to the quote revision, the customer has the option to cancel the order at this time with a 100% refund of any money paid. MyJewelrySource reserves the right to cancel an order if the price has been miscalculated.

90 Day Repair Warranty

All jewelry purchased from MySapphireSource.com is covered by our limited 90 day repair warranty. The 90 day period begins the day you receive your purchase.

Our warranty covers each item for defects in manufacturing only, based on the sole determination of MySapphireSource, and expressly excludes coverage for excessive wear and tear, poor care, abuse, loss or theft, or loss of a center stone (precious gemstone or diamond). Diamond side stones up to 10 points in size, all semi-precious gemstone side stones, and semi-precious center stones of up to 1 carat in size are covered by our warranty in case of loss due to a manufacturing defect. Repair or alterations (including ring sizing) performed by anyone other than MySapphireSource will void this warranty.

Back to Top

Diamond Quality Grading Policy

At MyJewelrySource, we inspect each piece for diamond uniformity within the piece.  We know that one "bad" diamond can detract from the aesthetic appeal of a piece.  Our diamonds are grated according to industry standards as outlined on our Diamond Quality page.  For each piece containing multiple diamonds, we list the range of grades and measurements for color and clarity (e.g. G-H/SI1-SI2). 

Privacy Policy

Overview

MyJewelrySource fully recognizes and respects our customer's desire and right to privacy.  We are committed to protecting our customers' personal information.  All orders are transmitted in an encrypted format and customer information is only used for order fulfillment and tracking purposes.

Policy

Personal data is only collected at the time of purchase, including credit card information. This data is entered by the customer or us onto a secure server owned and operated by a third party e-commerce company using the highest level SSL encryption. This shopping cart company does not have access to the data entered. This data is only accessed and used by MyJewelrySource employees and will never be rented, exchanged, sold or otherwise divulged to a third party except as required by law. Personal information may be given to law enforcement agencies as required by law during criminal investigations.

For your protection, customer data is stored on a secure server with the third-part e-commerce company for approximately two months.  Credit card information is encrypted on this server so that it cannot be read in the event of a compromise.  All information is then permanently deleted from this service and securely transferred to our private on-site computer database.  Our database is not connected to the internet or our website and maintained with firewall and password protection, and very limited access. Our customer database will never be rented, exchanged or sold to anyone- ever.

Our web servers collect the domain names, not the e-mail addresses, of visitors. In general, we gather information about users of the Site collectively in order to determine, for example, which areas users access more frequently. This information helps us to determine what is most beneficial for our users, and how we can continually create a better overall experience for our users by improving the content of this Site.

Cookies

There is a technology called "cookies" which is an element of data that a Web site can send to your browser which may then store on your system. Cookies are mainly used by our site to "remember" the contents of your shopping cart so that if your computer becomes disconnected your shopping cart will be full when you return. You can set your browser to notify you when you receive a cookie, giving the chance to decide whether to accept it. We do not retain any individualized information as a result of our use of cookies.

Web Site Links

Our web site may contain links to other Web sites. While MyJewelrySource tries to link only to sites that share its high standards and respect for privacy, we cannot take responsibility for the content or the privacy practices employed by other sites or companies.

Shopping Cart

In an effort to discover programming problems and access customer jewelry tastes, we monitor our shopping cart which includes all items added to the shopping cart including those items never actually purchased.  Information, entered into the cart, excluding credit card information, is available for our review.  On rare occasion, we may email a potential customer whom it appears may have had a problem completing the required information to see if we can be of any assistance.

Pricing Policy

We are very proud to bring you what we feel are the lowest jewelry prices anywhere - lower than all other internet sites, jewelry marts and retail jewelers.  While we take every precaution to ensure that our prices are accurate, it is possible that programming errors may exist on our website or that individuals (i.e., hackers) may alter the prices on our site or submit fraudulent orders.  MyJewelrySource reserves the right to reject orders in which the price was not as intended.

If an item sells out in which we are not planning to restock, or planning to restock at a higher price due to increased manufacturing costs, the order will be cancelled and the buyer notified by email.

Only one special offer or special discount may be applied to an item or group of items purchased from our website at the same time. Special offers or discounts may not be applied to special or custom orders, or sale priced items.

Legal Notice

Under no circumstances shall MyJewelrySource/M&H Gems be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. More>>

Disclaimer: These policies may be changed at any time without notice.

 Free Shipping  30 Day Returns  No Sales Tax  Lowest Prices

All of our Diamonds and Sapphires are natural, NOT synthetic nor simulated.

When will my order ship? All orders placed by 2:00pm PST are shipped the

Same or Next Business Day. If ring sizing is ordered, please allow 1-2 weeks for shipment.